KOCH Modern Floating Bedframe with LED Lights - URBANMOOD

Returns Policy

Return and Exchange Conditions

1. Return goods within 15 days of receipt.
2. All items must be returned in their original packaging, including all parts and components.
3. All items must be in brand new condition, with no damaged or cut wires.
4. Returns and exchanges must use the same service as the original delivery.
5. We only accept returns and exchanges from the country the original order was shipped to. For instance, orders delivered to the USA must be returned from the USA.

Please note: Any items that do not meet the above conditions will incur a return fee. Once we receive the return, we will issue a refund using your original payment method. The processing time for returns and refunds is up to 14 days.

Please be aware that we accept returns, but we do not accept returns for any reason. If our product has a quality issue, or if we make a mistake or omission, we will either refund you or replace the product. However, we are not responsible for returns due to the following reasons. In such cases, please bear the return shipping cost (we hope for your understanding, thank you).

1. Used items
2. Products not in their original condition and packaging
3. Items customized, personalized, or specially ordered according to your specifications
4. Damaged items or packages without any proof provided by local logistics
5. Any products or styles not listed on this website

At URBANMOOD.US, we're dedicated to delivering our exceptional products right to your doorstep. We specialize in serving customers in the United States, addressing a wide array of shipping needs with precision and care. By partnering with the most reliable international and domestic courier companies, we guarantee the safe and prompt delivery of your packages.

Shipping Destinations

We exclusively ship to the United States, ensuring a streamlined and efficient service tailored to these regions.

Shipping Fee

Enjoy complimentary shipping on all orders. It's our way of saying thank you for choosing URBANMOOD.US.

Order Processing & Shipping Time

Efficiency is key at URBANMOOD.US. We will ship your order within 24-48 hours and ensure delivery via international sea or air freight within 7-62 days, depending on inventory availability.

Customs Duties & VAT

Navigating international shipping can be complex, but we've got you covered. For orders imported from China to your country, we handle any applicable customs duties and VAT, so you only pay for the product and shipping. No hidden fees, no surprises.

Track Your Order

Stay informed about every step of your order's progress. Once your order has been shipped, we will notify you via email with the tracking method and tracking number. You can follow the instructions in the email to track your order. Additionally, you can contact us via email for more detailed tracking information, allowing you to monitor your package's journey.

Customer Service

Our commitment to you extends beyond shipping. Once items reach our warehouse and are ready to go, we'll promptly dispatch them to the address you've provided. Should you need to update your delivery details, please contact us immediately at support@urbanmood.us . For immediate assistance, our customer service hotline at +8613763366689 is always at your service. Alternatively, engage with our real-time chat feature on our website's bottom right corner for quick help and answers. At URBANMOOD.US, delivering a seamless and friendly customer experience is our top priority.